Complaint Resolution Policy

Last updated October 30, 2026.

We want every course to be accurate and every experience to be fair. If you have a concern about a course, an exam question, a certificate, or our service, please tell us.

• Email support@cpeoptions.com with your name, the course code, and a description of the issue.
• We acknowledge complaints within two business days and aim to resolve them within 15 business days.
• Content concerns are reviewed by a qualified subject-matter reviewer; corrections are made to the course and, where appropriate, affected exam results are re-scored.
• If you are not satisfied with the outcome, you may ask for a review by CPE Options management. Our decision and the reasons for it will be sent to you in writing.

We keep a record of complaints and how they were resolved.